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No phone signal at home at all !

We are now just 12 months into 3 year contracts with O2 . From day one we have had issues with getting a phone signal at home , something I never thought would happen because we don't live in the middle of nowhere. I've contacted O2 , ran tests and a...

Resolved! Apple Watch data plan error code 14

Hello I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.I followed the instructions on:How do I buy an Airtime Plan on an Apple Watch that I already have? Now, I see the data plan in MyO2, but I get this e...

Resolved! SIM replacement

Hi, My eSIm not working anymore because i did sell my previous phone and the eSIM has been deleted... I try to order a new plastic SIm but need confirmation on my number which is not working... So please how can I order a new plastic SIM for replacem...

Not receiving verification codes via text

I'm not receiving text messages from websites (including O2) that require a verification code to be entered. My mobile number has changed, the websites have the correct number (including O2), in my text message history I can see previous, recent, tex...

Change of sim card

Good morning, I have been informed that as of Monday you are blocking all sim cards with virgin origins as a way to upgrade. Is this correct?

eSIM port not working

I just left Sky to join O2. I got an eSIM My number was supposed to port by 6pm yesterday but it hasn't, I now have no service with Sky or O2, so I can't even call them. I've messaged on X but had no reply. I've restarted my phone several times. any ...

Joining o2

hi I have tried to buy sim only contract from Uswitch. Recently I have changed my name but it hasn’t been changed from all the bank and stuff yet but when I tried to get the contract I have put my new name as MOTHIUR ******** but when I went to the e...

no ringing sound

My s23+ does not ring when i receive a call

Resolved! 4g Second SIM for Hotspot Signal Boost in the Shed

Hi,I'm working in the shed on a laptop > connected to personal hotspot from phone, which is taped to the ceiling to get a decent 4g signal for Zoom calls. I think I'll get this 'hotspot router' and tape it to the ceiling instead, then connect laptop ...

Resolved! Legacy number migration

I've not had access to my old legacy phone number for 10 days. STRESSHours of phone calls to the purple legacy team.Started with the letters about the billing changeI phoned them they set up a new account for my 3 numbers on 360They sent sims.Waited ...

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