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Poor 4G/3G in areas where it used to be fine

So I'm getting really poor 4G reception and next to no 3G in areas where I never had any issues including my home address and work address and anywhere inbeyween. This has started occurring more in the last 8 weeks. Network checker says there are no ...

AdamPembs by • Level 1: Joiner
  • 425 Views
  • 3 replies
  • 0 kudos

Resolved! Difficulty setting up iphone

I had an iPhone 13 delivered yesterday for my son to replace a broken phone. During set up, it has transferred everything from my husband's phone instead of my son's. It also won't activate sim card.

Sal31 by • Level 1: Joiner
  • 250 Views
  • 1 replies
  • 0 kudos

Resolved! Help

I really need to speak to someone regarding my payment I have tried to contact you on 202 but the only option is to pay my bill I cant actually talk to a person !? Please help as I have mow been cut off

New member connection issues

Hi since moving from virgin to o2 my signal is so poor at times. Cannot get reliable data signal and phone keeps pinging saying emergency service only then seconds later its back on. My phone hasnt changed and ive done all the usual power on off etc....

Stiffla by • Level 1: Joiner
  • 398 Views
  • 2 replies
  • 0 kudos

Resolved! Cannot connect to O2 Wifi

My place of work uses O2 wifi for its network. About a week ago it went down and since then I have been unable to reconnect. I have contacted O2 and they're saying nothing is work at their end. When I do try to connect, I either get a blank Safari Pa...

Resolved! Roaming switzerland

Hi I’m in Switzerland and it seems my roaming allowance is not working

Johan2622 by • Level 1: Joiner
  • 470 Views
  • 1 replies
  • 0 kudos

Phone number

I was a pay as you go member before and now Changed to pay monthly. I want to keep my pay as you go number and filled in the form to transfer my old to new SIM card. But the number is not changed after two working days and the old number can’t use an...

Kendrew by • Level 1: Joiner
  • 243 Views
  • 1 replies
  • 0 kudos

Sim not working

Hi, My sim card for for (REMOVED) is not working and in mobile phone it does not even register. Has it been blocked? I dont receive any text messages or sent pass codes either.

New SIM doesnt work and cant access account

I bought my wife an O2 SIM card (monthly account) a couple of months ago and it has never worked, inserted it into the wife’s iPhone and shows O2 and a good signal strength but cant make or receive calls or texts. Tris it in my iPhone and still doesn...

DavidM3 by • Level 1: Joiner
  • 352 Views
  • 1 replies
  • 0 kudos

Login in to Virgin/02 mobile account

I have been transferred from Virgin Media but am having trouble logging in as I also have a login for work so it keeps taking me there. Please can you help me sort this problem. Many thanks in advance. Linda Nelson

LN63 by • Level 1: Joiner
  • 1231 Views
  • 1 replies
  • 0 kudos
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