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Paperless billing - how do i stop O2 to send me paper based bill with CD

Hi I have asked O2 customer support many times now to stop sending me paper based bills with CD labelled as Articles for the Blind. They confirmed they have switched settings to paperless billing but i am still receiving paper based bills (with CDs)....

Resolved! Porting issues

Recently left my job of 25 years and wanted to keep the number. Received PAC code from Gamma and transfer was due to take place on 30th April. Number was ported from Gamma as phone was disconnected but my keep number has not transferred to me. To mak...

Porting number to O2

Hi,I filled in the online keep my number form', next day called Customer services and they no find it, then did over phone , on day of transfer both old number and temporary o2 number both dont work. Both one on the phone can help me.

Why does my phone notify me of a Voicemail when I dont have any Voicemails?

My phone is continuously providing notifications of a Voicemail when I do not have any new VMs. When I click into the VM section there is a blue dot next to Network Provider Voicemail. I have called the number and no further action on the call seems ...

Resolved! Call Ringtime Duration Increase To 30+ Seconds ?

I want to increase the duration of the ring to 30+ seconds, ideally 90 or 120 seconds. Is this possible ? I have followed the guide on the post below, and tried replacing the "30" with "60" but it appears 30 seconds is the maximum time possible. http...

Difficulty making and receiving calls from some numbers

I'm having difficulty making and receiving phone calls from certain numbers, but can happily call others. I can't call my partner's mobile (also O2) - it tries to connect then says "Call Ended" after a few seconds. Same happened today to my Dr's surg...

Resolved! New sim card not registering on network

I've just replaced my Virgin Media simcard with an O2 sim card but it will not register on the network

Resolved! NHS discount

I am trying to apply my NHS discount on a phone and plan I just bought but the site just keeps saying we are experiencing technical difficulties please try later. I'm aware i only have a limited time to apply this discount. Can anyone help?

Resolved! RETAINING MY OLD PHONE NUMBER

CAN I ADD MY PAC CODE TO AN EXISTING ORDER

Credit File showing as 2 months arrears and i'm not!

Anyone had any joy ever getting a reply from the Credit File Referrals team. I am currently going through a mortgage application and O2 are reporting i am 2 months in arrears which i'm not! Desperate to get this resolved and emailed them over 2 weeks...

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