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Access to O2 app

Hi folks,Despite many attempts over several weeks and chat with team, I still cannot access my O2 app from mobile and on computer, message says no services or products linked to account, despite accepting my username and password.Error message on mob...

Resolved! Not getting the PAC code

My mum is trying to get a pac code and keeps getting an error message when texting the number. We have phoned 202 multiple times and keep getting so far then they hang up on us. Once in a while they say they’ll ring back but surprise surprise no one ...

Esim nightmare

OK, so I've called customer services four times - been bounced around between people who can't help. I just upgraded my phone and made the error of choosing the eSiM option. Now my new phone (iPhone 13) doesn't work as a phone - and my old phone (iPh...

Calls dropping out

For the last few days every call I make has been dropping out for a few seconds then coming back . I have never had a great 4G signal in the area I live it’s known to be pretty rubbish with O2 however calls have always been fine . Any ideas on what c...

My number is [removed], I paid the bill a few days ago, the money was withdrawn for 02 from my ban

Hello Lukasz [removed], the bill was paid, money was withdrawn from the account and the O2 account still says that it has not been paid and the phone is blocked,[removed] [mod edit: as this is publicly viewable we've removed some sensitive informatio...

Signal issues

My Nan has issues with 02 signal with her mobile phone

New sim

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Voicemail

I have a notification on my phone (Virgin Samsung Galaxy) indicating a new voicemail message and the number ********177. When I dial this, it says this number has been barred and I cannot be connected. I've tried ringing Customer Services and they co...

Not receiving SMS after months and months of asking customer support

Hello, After months of contacting customer support and travelling to London just to get to a 02 shop, I still cannot get SMS to my number. Hence I cannot acccess my bank account, vote or do many normal tasks. Please help methank you

Resolved! SIM activation

Activation of replacement SIM SSN [removed] has failed.Old SIM [removed] remains active. Unable to find replacement SIM SSN in the "Activate SIM" window. [mod edit: as this is publicly viewable we've removed some sensitive information. Thanks ]

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