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Forum Posts

Amazon Extra on Prime

Hi,I signed up for Prime music on priority, I got sent the link to redeem but it doesn't work. I have tried on email, myO2 on my phone and via the O2 website. Can you help please

Donners by Level 1: Joiner
  • 1264 Views
  • 9 replies
  • 0 kudos

Resolved! I am not receiving sms OTP from amazon.

I am trying to verify my phone number on my amazon account. I don’t receive the text that is sent with the one time passcode. I have contacted amazon but they were unable to help. I need this to open up Alexa video calls. Thanks

JYokai by Level 1: Joiner
  • 18890 Views
  • 4 replies
  • 0 kudos

Mobile data on Mi A2

Hi thereI have a Mi A2 phone. I've recently received my O2 SIM and successfully ported my old number. Phone calls and texting work fine, but I have no mobile data. I tried the SIM in another phone (Moto g7 Play) and mobile data works fine.Any ideas w...

Network Settings Reset/ Network Outage

This is a query for the number I have to my Samsung J5.Phone was working absolutely fine yesterday and then, around lunchtime, dropped off the network completely. I have a little circle in the top right side of the phone, no bars and no 4G indicators...

LG1 by Level 1: Joiner
  • 1575 Views
  • 5 replies
  • 0 kudos

New phone touch screen not working

I have been having an issue with my new mobile and have eventually spoken today to an o2 upgrade member of staff. I need a o2 guru to contact me asap regarding the issue as it needs to be repaired asap

Michelle5 by Level 1: Joiner
  • 1185 Views
  • 6 replies
  • 0 kudos

Can't verify email

Just setting up my new iphone 11. Have come to a halt on verifying my email address (I've had too many attempts now apparently) then can't get in to it to receive my validation code. Suggestions please. Thanks!

Cat7 by Level 1: Joiner
  • 1231 Views
  • 4 replies
  • 0 kudos

Forgot pin voicemail

I've forgot my pin for my voicemail and cant get talking to anyone to unlock it how do I get this problem solved I've tried the number you text reset to never received a code back

Carrie2 by Level 1: Joiner
  • 4764 Views
  • 9 replies
  • 0 kudos

SMS converting to MMS

Occasionally my text messages are being converted into MMS when I send them, for which I then get charged. I’ve looked into this and I think this happens when the SMS ones are too long. How do I know what the limit is for sending SMS messages before ...

DiggerB by Level 1: Joiner
  • 2932 Views
  • 11 replies
  • 0 kudos