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£50 Promo code not allowed with order

I am trying to upgrade using £50 off device voucher (valid til 21st July) and get the following message: 'This promo code can't be used with this order.' I have set the upfront device to £150. I can't see anything in the ts and cs that show the vouch...

Unknown mobile number linked to my account

I received a message from O2 "O2: Just to let you know, mobile number 0759*******, which is linked to your My O2 account, has contacted us about your account. Unaware? Call us on 202" - it gives me the full number I just thought it best not to expose...

O2 Recycle in store

Hi there,1st post on here.The Livingston O2 shop opened back up again on Monday 13/7/20. I went in with my IPhone 11 Pro Max 64gb to use the recycle.I sat with an advisor and went through the usual process I gave my bank details and she confirmed the...

Samsung Galaxy S20 5G Sim1 not provisioned

HI I have rencenly had an upgrade to Samsung Galaxy S20 5G from S9 Phone got deliverd friday but i didnt set up till Saturday evening, Installed the new 5G sim into sim slot 1 and still this morning Monday it sill says emergency calls only on lock sc...

4G LTE Router Remote Access Problem

Background: I bought a TP-Link Archer MR200 4G router and hooked it up with an EE SIM. Although the EE signal was poor (even with an external antenna), I could access the Internet from my LAN, and vice-versa - specifically, I could hit the router WAN...

Resolved! Sending emails is using my data allowance

I have only had my iphone 7 for 3 weeks - my first smartphone and I am over 80 years old.I have downloaded the gmail App and can receive and send emails - no problem. Trouble is as soon as I start typing an email to send my data allowance remaining f...

Resolved! new upgrade will not connect to network

just upgraded to iphone 11 with new sim (online) Phone will not connect to network - after 24hours . old phone still making and receiving calls and texts. New phone nothing! Any ideas before going in to O2 shop?

Resolved! disney+ not free for 6 months

I have chosen Disney + as my extra. Free for six months and £2 off your monthly bill then £5.99 per month BUT I have signed up, have a Disney+ account, given my bank details for DD (assuming this is for after the 6 month free trial) but no change on ...

Resolved! New phone/transferring sim/when

Hello.Can you help please.Getting new samsung a20e,upgrading from j3/2016.Am happy using samsung smart switch to transfer what's required.In relation to sim card and assuming it fits?At what point in transfer process do I physically take sim out of o...

returns address

please can somebody tell me the returns address for an iphone device under the change of mind policy?i have spent a very very long time today on live chat to about 5 different 'gurus' , resulting in changing my provider after about 15 years as an O2 ...

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