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Forum Posts

Password link

I've tried to reset my password but the link isn't sending to my email address.

Al13 by Level 1: Joiner
  • 276 Views
  • 1 replies
  • 0 kudos

Clearing my bill

Hello I put a payment through last Friday and it hasn’t been taken? my next bill is due in 5 days and what I don’t want to happen is you take both amounts is there any way we can stop the payment I made Friday 2nd to clear my o2 account before you ta...

Claire431 by Level 1: Joiner
  • 217 Views
  • 1 replies
  • 0 kudos

Does anyone know what the "Protect Bolt On" is?

There is a bolt on that is available to me, yet it has no explanation and I can't find anything relating to it anywhere on the O2 site or on Google. It is the Protect Bolt On which is available for me to add for free, but I don't know what it does. A...

Samsung earbuds

Hi , I was supposed to get a code to by samsung earbuds 3 for £20 , I haven't received it yet, any help appreciated, regards phil

Lotty1999 by Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

Wifi Calling not working

The mother has a Samsung galaxy a15 5g. The wifi calling is turned on but is no longer working. The wifi calling is working on my phone so I'll assume it isn't to do with the wifi or network provider Help is much appreciated

stevec1990 by Level 1: Joiner
  • 1090 Views
  • 10 replies
  • 0 kudos

Change network

when I receive my pac number there was saying I do no own any money. Now I am receiving an email saying I need to pay £4.12. The received a bill after changing my 02 network and I don’t know where to pay for it because on the website it directly open...

Sn01 by Level 1: Joiner
  • 211 Views
  • 1 replies
  • 0 kudos

I can’t send texts

Hi. Ever since I changed to a new eSIM my outward sms text function hasn’t worked. It keeps saying there’s a mobile mast fault nearby but i have same problem when I try to text from other locations I’m on a critical emergency contact line for a relat...

LJRC by Level 1: Joiner
  • 268 Views
  • 1 replies
  • 0 kudos

Resolved! eSIM that isn’t mine trying to install

Hi, For the past few days I’ve been getting a message to set up my Metro eSIM by T-Mobile. I live in the UK, have an iPhone, and only have an O2 account so worried something fraudulent occurring. I have no idea how to block it.

CP1011 by Level 1: Joiner
  • 849 Views
  • 5 replies
  • 0 kudos

Replacement Sim Issue

Recently thought my husbands phone was lost, so rang O2 to ask them to block the SIM.We then found the phone, asked them to remove the block which they couldn't. They said they'd need to send a replacement SIM, which then arrived. When placed into th...

cjre84 by Level 1: Joiner
  • 375 Views
  • 2 replies
  • 0 kudos