Wifi calling on Samsung A5 (2017)

[bonkers1]

I have a Samsung A5 (2017) using the minimal, pay monthly O2 account offered by transfer from Talktalk a few years back. I want to use Wifi calling. The phone detail indicates that it will support it. But does this need 4G and will this very basic account support it? The only seemingly relevant symbol that I can see in the Android status bar is a large G top left.

[Bambino · Accepted solution]

@bonkers1 WiFi calling has nothing to do with data speeds you can receive. You need to speak to customer service to have them enable WiFi calling on your account from their end.

Call 202 from your mobile or 0800 032 1402 from any phone or numbers in this link: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

You can also try reaching O2 via social media:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[bonkers1]

Thank you

[Projectionist]

Thanks from me as well - finally got wifi calling working