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Resolved! Wrong Email

I just brought a new product from o2 and signed up for the service but I put in the wrong email. my order number is ms-319328874Because I put the wrong email I haven't gotten an email with my order details or new contact can I be sent that please my ...

Kezia by • Level 1: Joiner
  • 322 Views
  • 1 replies
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Resolved! S21+ terrible signal coverage

I have recently upgraded from a p30 to a s21+ and all I can say is I wish I didn't! NEVER had any issues with signal on the p30, never dropped calls always had mobile data. Since getting this s21+ I struggle to hear people on the other end of the pho...

Court94 by • Level 1: Joiner
  • 512 Views
  • 1 replies
  • 0 kudos

Resolved! Disney+ problem activating my subscription

I have signed up to Disney + via O2 but when I click on the email from O2 to activate it, I log in then get an error message saying there was a problem activating my subscription. Really frustrating. Can anyone help please?

Resolved! Charged for services I don't have

Hi, 02 are charging me £9.99 a mth for netflix I don't have, it's been confirmed by Netflix that they aren't taking the money this has been going on since 12/2017 just found out when I went to upgrade my daughters phone so far 02 has taken £457.97

AS1970 by • Level 1: Joiner
  • 586 Views
  • 2 replies
  • 0 kudos

Resolved! PAC transfer failed 3 times

I have given my PAC code to O2 on three separate occasions. The PAC transfer porting has not happened correctly or porting date passed without anything happening.Still on a temporary number which I do not want! Why cannot O2 do a simple process like ...

Arnie_G by • Level 1: Joiner
  • 497 Views
  • 1 replies
  • 0 kudos

Resolved! Live Chat is not working

Hello, I have just received the following message from O2 (mycare@o2mail.co.uk). It says to use live chat but the link does not work ("Server not found"). Is the live chat working? Thanks for your email, but we have now shut down our email support se...

Number not Ported correctly

I put in to transfer my number from EE to O2 last Thursday, although it rings out from my number, I cannot receive texts or calls unless from an O2 number. I have a hospital phone consultation so it's really urgent it gets sorted. I rang O2 customer ...

LKen by • Level 1: Joiner
  • 928 Views
  • 7 replies
  • 0 kudos

Esim didn’t work post swap

Dear Team, I got the esim and added in my phone and did the sim swap post sim swap the old physical sim got deactivated but the esim didn’t activated pls suggest on this

Srinipar by • Level 1: Joiner
  • 513 Views
  • 2 replies
  • 0 kudos

Resolved! Safe search

How do you turn off safe search when it is locked 

Tizrite by • Level 1: Joiner
  • 493 Views
  • 1 replies
  • 0 kudos
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