WiFi Calling on Samsung Note10+

[LeeSutton]

Hi,

So I've switched my SIMO contract from Three to O2, the PAC transfer was yesterday (2nd June) on my Samsung Note10+ (4G) purchased directly from Samsung.

With my old Three sim, Wifi Calling worked immediately and I could toggle it on or off.

Now with this O2 SIMO, I don't have the option of WiFi Calling showing? I activated it on my account yesterday, and have restarted the phone multiple times and removed the SIM card etc.

Any ideas please?

Thanks 

[LukasB · Accepted solution]

Hey @LeeSutton I will send you a pm on here as I will need some information from you.

[Jeffb74]

Exact same issue for me on a Note 9. Ported in on Monday, called 402 twice and told 4G and Wifi calling was active. Phone shows no IMS registration.

[LeeSutton]

Strange, isn't it! Seems to be affecting quite a few new users...

Would be good if O2 could identify the issue and put out a statement as to what's going on?

If it's not resolved in a week I'll most likely cancel within my cooling off period, as I really do need WiFi calling!

[LeeSutton]

Hi @MI5,@Cleoriff @LukasB,

Good news, IMS provisioning is finally active and my WiFi call is working! So it does seem to be taking about 4 days for the provisioning to happen. Cheers for all of your help. 

@Jeffb74 hopefully it's the same situation for you soon, I literally just restarted my phone this morning and it's showing up. Good luck!

[Jeffb74]

Good to hear. O2 reset my wifi calling setting on the account yesterday. Now wondering if that means another 4 days before it gets provisioned... either way its not a great experience as a new customer.

[MI5]

Good news 😄