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Why can't I access the PUK code for my device?

KittenBaird
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on ‎01-02-2023 17:59

on ‎01-02-2023 17:59

My sim is locked and I'm not have much luck in accessing the PUK code to unlock it. I get an error message when I try.

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MI5
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on ‎01-02-2023 18:01

on ‎01-02-2023 18:01

@KittenBaird 

Try here https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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on ‎01-02-2023 18:02

on ‎01-02-2023 18:02

Guide: What code do I need: PAC or PUK 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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KittenBaird
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on ‎01-02-2023 18:06

on ‎01-02-2023 18:06

Yes I've tried that several times in fact and I get the message Ooops! Something went wrong try again later. I have been trying to contact 02 all day and all messaging and live chat options are apparently busy. I'm getting desperate - locked out of all my accounts. Is there another way to get the number? Thank you for replying.

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KittenBaird
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on ‎01-02-2023 18:07

on ‎01-02-2023 18:07

It's a PUK I need. Thank you for the reply.

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MI5
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on ‎01-02-2023 18:15

on ‎01-02-2023 18:15

@KittenBaird 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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