Visual Voicemailo setup fail

[A_Brit_Abroad]

Spoke to a helpful chap on the phone at O2, to get i-data activated for visual voicemail to functiopn and he gave me instrictions for my end which starts with dialing 1760 to deactivate voicemail.

Dialled 1760 and the final message I got was "Your messaging service could not be switched off - please call Customer Service".

I thought, okay, maybe its already switched off so I tried to call 1750 to turn it on first. The message I got was "Your messaging service could not be set up because we have not received your number".

So I thought I would check if my number was set up in the iPhone 11 (with e-SIM). I went to Settings - Phone - My Number- E-Sim and found the number is blank. I tried entering it in Uk format and international format (+44 .....) and no matter what I type, pressing save, does not result in the number being saved. 

Unless I can get the VM switched off I cannot follow the rest of the instructions. I have checked and VM is still active although I get no notifications of any kind for messages left.

Thoughts ?

[MI5]

@A_Brit_Abroad 

I'm assuming you are outside the UK now?

If so, I think you'll need to register your number on o2 in the UK for it to be picked up by the system. 

[A_Brit_Abroad]

No, very firmly in the UK now.

I alos checked that WiFi calling is off as I found that mentioned on a much older thread.

[MI5]

Is it a new number?

[A_Brit_Abroad]

Its an existing number which moved from PAYG to Monthly Contract about a month ago.

[MI5]

Should have been populated on all servers by now.
I’m afraid you’ll need to call o2 again.

[A_Brit_Abroad]

Okay ta - thanks for your help

[LukasB]

Hey @A_Brit_Abroad did you manage to get this sorted?

[A_Brit_Abroad]

No, I'm afraid not.

Spent a couple of calls with an O2 help person who was unable to help - no matter what they tried, the VM will not switch off, which is the first stage in the process of activating VV.

It completely stumped the chap and he said it would need to be referred to the O2 back office. He ahd even gone away to try a few things and did actually call me back as promised

That was a couple of days ago and he said I should get a reply in about 72 hours.

[LukasB]

Hey @O2Kyle @O2Elliott @O2Ryan do you think you can help @A_Brit_Abroad with this?