USING MOBILE ABROAD

[ColinBishop]

Recently arrived in Greece on holiday. Have monthly contract. Got the usual ‘Welcome to Greece’ text on arrival but two days later got a “welcome Home’ text but I’m still here! Now unable to send whats App messages to UK. Phone is connected to Cosmote Greece with R for roaming symbol displayed. Tried restarting phone but no change. Can anyone help please?

[pgn]

On your phone's SIM settings, manually search for any other network, trying each in turn - even any that may say Forbidden, @ColinBishop - make sure Roaming data is enabled. If you have an iPhone, you can check your APN, if not set to "idata..." then set it to use "mobile.o2.co.uk.

You don't say what part of Greece, so Guide: Roaming in Turkey and Cyprus and Guide: How to find help & contact O2 - you can reach O2 via Social Media when connected to a hotel or restaurant WiFi on any of these links for them to check no roaming bar has been applied for any reason.

• X (formerly known as Twitter) – DM
• Facebook – @o2uk
• Messenger – @o2uk
• Instagram – o2uk

Good luck!

[Bambino]

@ColinBishop If you want to use WhatsApp to send messages to the UK, use it over a Wi-Fi connection. It's free if you send your messages that way. You can call other WhatsApp users over Wi-Fi for free as well.

[ColinBishop]

Sorry for delay in replying but I have had problems logging in. After my initial post I turned off the phone and moved to a new location. On switching on again I found my messages had been sent and they have worked OK since. No idea why o2 thinks I am back in the UK though!

[pgn]

Good you have managed to get reconnected in the new place.

When you get back to the UK, @ColinBishop - take your phone and suitable photo ID (your passport should do) to any O2 Shop, and ask them to do a SIM swap for you, as it sounds like your SIM may have gone bad (they do, at times), or at least is starting to fail. Good luck!