Text messages not being received after migration / number port

[thestarkfactor]

I am experiencing the exact same issue as many other new joiners to O2.

Port took place around 36 hours ago and the vast majority of text messages are not being received, preventing me from setting up new apps that use text messaging as a form of multi factor authentication.

My O2 online account shows the correct number, my iPhone is correctly registered and displays the correct phone number, I have tried multiple troubleshooting tips, such as reboots, resets, power cycles, airplane mode, trying the SIM card in another device etc, nothing my side resolves the issue so it certainly appears to be a network issue as many others are also experiencing the same problems.

I need this resolving promptly or I will be cancelling my contract and migrating back to EE.

[Enlli · Accepted solution]

Well we are all customers here and have no access to accounts

You could try messaging O2 on 

Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Or ring 202 or 0344 809 0202 

[thestarkfactor]

Tried social media, no response in over 24 hours and hung up after waiting over sixty minutes.

There are O2 staff on these forums, so this post is aimed at them.

[thestarkfactor]

@O2Sarah @O2Lisa 

[madasaf1sh]

@thestarkfactor 

Let me tag the advisors who are on shift tonight @O2Ryan and @O2KyleW 

Who will be able to help you tonight, but bare in mind this may need to go to your old network to resolve, so may take a few days to resolve.

[thestarkfactor]

Thanks, I don't mind waiting a couple of days if the issue is know, identified, explained to me and subsequently resolved.

First line support through the app has been slow and unhelpful as it seems clear this is a network issue, rather than a device issue.

[O2Lisa]

I’ve messaged you privately @thestarkfactor ☺️

[Knoppy]

Hi there,

I have exactly the same issue as @thestarkfactor , have called O2 support and the conversation was around removing the spend cap limit- looking at all the other forum topics on this, I doubt this will work. The call handler didn't seem to understand my problem...

Any assistance on this would be greatly appreciated @O2Lisa 

Thanks

Matt

[O2Lisa]

I’ll message you privately @Knoppy 😊

I’ll take some account details and look in to this for you. 

[VickyJ]

I am having the exact same issue as above. It’s really frustrating. The staff at o2 don’t seem to be able to come up with a solution! Help.