Technical issues wifi calling

[freeflow]

Hi

I have had no signal since Sunday and it says this on the web site 

Looks like a nearby phone mast isn’t working as it should, sorry.

Our engineers will be on the case already, and your service might come and go until we fix it.

My question is, on my phone, it says emergency calls only, but I got wify internet access and my phone is connected to that, so why has my wifi calling also stoped as it has nothing to do with the phone mast?

Wifi calling is turned on everywhere and it was working. I restarted the phone several times but nothing changed.

[pgn]

Have you st your phone's preference to use Cell signal before WiFi, @freeflow?

A reboot of your broadband router may help.

[MI5]

@freeflow 

Still requires a connection to O2 servers which may also be having issues.

It's not uncommon.

[freeflow]

All done and it was working before.

[pgn]

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@freeflow wrote:

All done and it was working before.

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Then as @MI5 suggests, it may be to do with o2's servers - reach out to the Social Media Team via the link below to let them know. Good luck!