Sim Card Sent to Wrong Address so Can’t Access Anything

[NoSim101]

Hello,

I was hoping for a bit of help. I have been moved from Virgin Media to O2 and my SIM card was sent to the wrong address. As a result, I am not able to make my MyO2 account (it asks for a code that is texted over, which I can’t access). The only ways I can find to speak to a human is to call (which I can’t do because of no sim) or use the MyO2 app, which I can’t log into either. I’m a bit at loss for what to do! I’ve already contacted Virgin and they said that there’s nothing they can do to change the address and it’s an O2 issue. Any advice?

(The account I’m on has been made using my girlfriend’s number, just so I can make a post)

[jonsie · Accepted solution]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[NoSim101]

Thanks very much!