Regarding Calling and internet problem

[rsharma0001999]

Hello 

I am facing a problems with O2 from yesterday. The signal is full but when I try to call someone its automatically cut but I recived calls but I dn't call anyone. Moreover I unable to use internet when I try to turned it on I unable to see 4G or 5G sign in my mobile phone Mobile data is turned on I was turned off many times and re turned on as well as I reset all network settings but I its not fixed. please can you Fix this problem fast as you can. 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[madasaf1sh · Accepted solution]

@rsharma0001999 

Firstly, this is a customer to customer forum, and posting your mobile number is opening you up to spam and being scammed which you are liable for if it happens.  
So please edit your post to remove the number 

Post also flagged

It could be either a handset issue or a simcard issue, I would start by contacting customer services, and requesting a new sim card, or popping into your local o2 store with photo ID and they can sort it out for you. 

If tis doesnt work, then try a factory reset of your phone, or speak to the device manufacturer, as it could be device fault

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call from another phone 0344 809 0202