Porting nightmare

[the_drummer]

Activated a new O2 sim 2 weeks back and initiated porting. The number has been disconnected by my previous provider, but O2 hasn't completed the porting process. 

This has now taken more than 2 weeks and 6 calls to support.

What a nightmare!

[Cleoriff]

@the_drummer 

You really need to persevere with O2

We're just customers like you but it sounds as if you need someone to access your account which can't be done from the forum.

You need  to contact O2.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help. Or call them on 202 or 0344 809 0202 (contract)

4445 or 0344 809 0222 (PAYG)

Guide: How to find help & contact O2 

Try social media as they are known to be more helpful, even though you will need to nudge them a few times.

[Jon18]

get in the que, im waiting 4 weeks now. o2 customer service just repeat the same line "we raised another ticket, please wait 3-5 days for an update" (spoiler, the update never comes and they often lose the ticket or just close it as being resolved without actually resolving anything, they also wont issue you a pac code to take your old number elsewhere as they "cant issue a PAC until the transfer is complete"

the social media team just take 2-3 days to get to the same point as the team on the phone too. 

they will still bill you though to make sure they know you are stuck. 

would be easily fixed the the telecoms company actually had contact with the back office over the phone instead of the only form of communication being tickets which they get no read receipts for. 

[madasaf1sh]

@Jon18 

It could be that they are waiting for the network who owns your number to do some work to remidiate the issue.... and this can take a while depending on which network owns the number...

[Jon18]

unfortunately no, they confirmed that the number ported to O2, but the association to my sim failed. 
i got that confirmation on 03/07, and it was confirmed several times their after when i was chasing them for the update they promised.