One time passcodes

[Veee]

Hi there

For some reason I can no longer get OTPs.  They used to work fine, then last Saturday (30.01.21) they stopped coming through and I cannot work out why.  I've checked my blocked numbers and I'm sure they are ok, and I've reset the network settings.  Nothing is working.  It means I can't access parts of my banking and can't pay for things through my credit card as they always send an OTP.  Please help!

[O2Georgina]

@Cleoriff Its fine 

More info

[Veee]

Hi everyone
I’m not sure who, but someone at O2 has resolved my issue and I had all of my lost texts come through this morning 😁. I’ve no idea what the issue was, but thank you for sorting it!

[MI5]

@Veee 

It appears the general issue was fixed late last night.

Others that had reported problems with texts have also reported a resolution.

[Cleoriff]

Good to hear @Veee. Apparently the network team were made aware of the many people with the same issue and it was sorted.

[Seasonedtruth]

Please I've got this problem too. Can you assist

[Mbf]

I know this is a very old thread but I am having the same issue. It's very frustrating. Can anyone help?

[Oxonian]

@Mbf 

This is a starting point :-

Guide: Text Message Tips (not sent or received) 

You might also want to look at :-

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[Mbf]

Thank you for your advice. Unfortunately I have tried all of the above barring trying the sim in another phone. I think it is a problem with o2 as it's only o2 numbers and otp that is an issue unfortunately 😞 everything else works fine

[Oxonian]

@Mbf 

I would try the SIM in another 'phone if at all possible ; that facilitates you narrowing the problem down to handset or SIM. 

If you live locally to an O2 retail store, it might be worth popping in and getting a replacement SIM, just in case your SIM is deficient :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

Please remember to take photographic identification with you ! 👍