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Number porting

Niv
Level 1: Joiner
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on ‎09-07-2023 22:00

on ‎09-07-2023 22:00

Hi,

 

since porting my number on Friday I have been having issues with internet data. First the sim was faulty and my number was inactive. I had to go to 02 store to get a sun swap done. After that I was able to make and receive calls but data was not working at all. Today I went to a store and nobody could work out what the problem was as other sim data was working fine on my phone except the sun I am using from 02. So they activated esim, told me to give 24 hours and that is not working either.

I have lost 3 days of income as I use my phone data for work. I can’t keep giving 24 hours and losing all these days. What is the problem?

I am very ready to leave 02 and request my pac code and move to someone else but worried what if the problem is same again.

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MI5
Level 94: Supreme
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on ‎09-07-2023 22:06

on ‎09-07-2023 22:06

@Niv 

Sounds like something missing from your account.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Niv
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on ‎09-07-2023 22:09

on ‎09-07-2023 22:09

That it what I have been doing for the last 2 days speaking to 02. 
what is that something that maybe missing? 

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MI5
Level 94: Supreme
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on ‎09-07-2023 22:23

on ‎09-07-2023 22:23

@Niv 

I'm only guessing but it doesn't appear that mobile data is enabled on your account.

I would think by now that your apn would have been checked or updated, but check it anyway.

Android https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

iPhone https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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