No network in the US

[MaiaGodemer]

Hi! I just arrived in NYC and bought the bolt on but I cant get any network. It says "emergency calls only".
I restarted my phone, it is a huawei p30 pro. Still not working. Could someone help?

[Cleoriff · Accepted solution]

@MaiaGodemer 

Some things to try:

1. Manually search for another network
2. Reboot the phone
3. If you have an iPhone change your data APN to "mobile.o2.co.uk"
4. Try toggling Airplane mode on/off (it often helps kickstart things)
5. If still not working then contact O2 to remove the Roaming bar on your account

 If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

[MaiaGodemer]

Thanks ! I tried all of that already but none worked! Maybe it is the roaming bar but since I don't have any network I cant call O2. I will contact them on Twitter or Facebook then!

[Cleoriff]

Best of luck @MaiaGodemer 

[MaiaGodemer]

Do you know how to contact them otherwise?

[AlexanderMTTH]

There is a chat button at times on the webpage, but I searched for it for a while and couldn't find it when I needed to contact them. The mobile app if you have WiFi. 

[AlexanderMTTH]

Also, see if this is of any use to you. 

[pgn]

Click "Support" bottom right on your MyO2 app, an option there also lets you chat to O2, and WhatsApp is offered there as an option, @MaiaGodemer.

Also Skype is an option: Guide: A Guide to Skype Use Skype to call 0800 032 1402.

Good luck!

 

[Bambino]

@MaiaGodemer To add to the advice from @pgn, to call with Skype you need to call +44800 032 1402 or +44800 081 0255