Next to or no signal

[Yvonne-merry1]

Tried all the things 02 suggest several times and been the 02 shop for sim swop.  Still the same. So inconvenient, calls cut out, I can’t hear and they can’t hear me, just no signal or occasionally first tiny bar flashes on and off

[Enlli]

If it was me I would try my SIM in another phone to see if the handset was faulty

See if anything in these guides helps

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[MI5]

@Yvonne-merry1 

Check for network issues here O2 Service Status

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[Bigdog]

O2 have the worst coverage ever. Can’t wait for my contract to be up or I might go to trading standards as my phone usage is limiter due to bad signal. I live in London and can’t even get 4G in majority of places 

[Oxonian]

@Bigdog 

Trading Standards will not get you anywhere. The T&Cs of your contract with O2 do not guarantee you any service at all ; and that is the same across all of the UK mobile network operators.  

If you feel strongly, you could complain to O2 :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

In view of the difficulties that you have faced, you either want them to add an ex-gratia credit to your account, or to release you from your contract early. I have no idea what the outcome will be, but you might consider it to be worth a try. 

If you intend moving to another network, I suggest that you purchase some PAYG SIMS and test the other networks in the areas that you frequent. Otherwise, you might move to a network that is no better than you have got at the moment.