New esim

[Bobster1]

Hi, I have just changed from a contract to a 12 month sim only as had finished contract. I changed to esim. When I try to log in to my o2 to activate esim it wants to send me a code to ensure who I am. As my sim is deactivated the code is not coming through to my phone. Virtual chat is not helping and any other help is sending me through my O2 which I can't log in to. Anyone got any advice? 

B

[Enlli]

Best advice now is to call into an O2 store with photo ID and get them to do it.

The other advice is move back to a plastic SIM at the same time. O2 and eSIMs are a bad partnership as posts on here will testify and your experience highlights