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New account

Duff63
Level 1: Joiner
  • 1 Posts
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Registered:

on ‎27-12-2023 15:49

on ‎27-12-2023 15:49

Have just signed up for virgin TV and have received a new sim card.

Already an 02 customer,so now have 2 accounts. Need some help with this as I don't need 2 accounts 

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MI5
Level 94: Supreme
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on ‎27-12-2023 15:52

on ‎27-12-2023 15:52

@Duff63 

You'll need to migrate your number to the new account.

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 69: Guiding Light
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on ‎27-12-2023 15:55

on ‎27-12-2023 15:55

Cancel the new one under the 14 day change of mind policy.

You will still get Volt.

If you told Virgin you already had O2 then selling a new SIM was simply a way of getting a bigger bonus

You will need to contact O2.

 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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