My bill

[4231]

I have a query about my bill

[jonsie]

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it 

https://community.o2.co.uk/t5/How-to-Guides/How-to-guide-My-O2/ba-p/1275603

And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.
If you still need help then the Social Media teams will be on hand, just send them a message

See links below 

[4231]

I have received my current phone bill and for the phone number xxxxxxxxxx and you have quoted me £21.96 instead of my usual bill which is £8.66. I haven’t gone over my contract limit. I believe you’ve billed me for someone else. My account number is xxxxxxxxxxxx and this payment is for account number xxxxxxxxxxxx. Would you check this out please 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[jonsie]

Flagged**