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My account

Anita3
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎13-01-2024 08:16

on ‎13-01-2024 08:16

Hello, i am an existing customer. Can not access my account. The app says this after entering my password:

08:14

Something went wrong.

Oops. My 02 isn't available to you yet.

If you're new to 02, it can take up to 48 hours for your account to be ready.

If it's been longer than 48 hours, get in touch and we'll look into it for you.

Cancel

Contact us

 

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Enlli
Level 69: Guiding Light
  • 8925 Posts
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  • 1793 Solutions
Registered:

on ‎13-01-2024 08:19

on ‎13-01-2024 08:19

Lots of complaints about this

 

Can you use https://accounts.o2.co.uk/signin?

 

If so delete the App and reboot the phone before reinstalling.

 

Any further help 

You will need to contact O2.

 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)



This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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