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Mobile data issue on Samsung S21Ultra 5G

PaulT2805
Level 1: Joiner
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on ‎22-07-2024 10:04

on ‎22-07-2024 10:04

Hi All, 

 

Hoping for some help here, I have an S21Ultra 5G, for the past couple of months now I have had intermittent issues with mobile data. 

 

My phone will go from having full 5G to No service in areas where I know there is a full 5G signal with a mast a short distance away.

 

Multiple resets and switching data off and on again seems to do nothing, I have also tried the mobile settings reset within the settings menu and no joy.

 

The device does seem to have a hotspot on the back near the camera, when I am having this issue. 

 

Does anyone have any advice? 

 

Thanks in advance.

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MI5
Level 94: Supreme
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on ‎22-07-2024 10:11

on ‎22-07-2024 10:11

@PaulT2805 

Probably best to speak to Samsung https://www.samsung.com/uk/support/contact/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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on ‎22-07-2024 10:12

on ‎22-07-2024 10:12

Maybe worth asking in the Samsung Forums

Also run a diagnostic in the Samsung Members App 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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