Hey,
Hoping someone here can help me or an O2 support expert can assist.
I was a trouble free Three mobile customer a few weeks ago, but then our mobile network accounts were moved to O2. We were assured this would be seamless.
Last Monday afternoon the data on my phone. I called O2 who advised that as we had been out of the country the previous week, the migration had failed and we would now need a new SIM.
The new SIM arrived. This was then installed, followed instructions provided to restart etc, still no data. Called O2 again who said that they now needed to do a 'SIM swap' on the back-end. They asked for the serial numbers of our new SIMs. The agent said that they would initiate the SIM swap for both phones and that we should restart after 24 hours and data would work. I have then been to store to do another sim swap and still the issue persists!
After days - nearly 2 weeks, I still have no data. I have spoken to apple who say its not an issue with the iPhone 12 and o2 have said there are no blocks on the account.
I am beyond frustrated. Have spent over two hours on the phone to multiple different agents, all of whom promise that the thing they are going to do, will fix the problem.
Please can someone help as this is dragging on and wasting everybody’s time! Thank you in advance
