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keeping my old number

Its been 8 days since I fill out the keep my number form and sent my PAc. Did it again on Friday. Phoned o2 countless times no one answers. Phoned at 8am this morning. Gave operator my old number. then silence for next 7 minutes so hung up. tried sev...

LuzC by • Level 1: Joiner
  • 717 Views
  • 4 replies
  • 0 kudos

Network name not broadcast

Hello,My mobile wifi worked perfectly until I changed the settings yesterday to not broadcast the WiFi name. Now I can't connect to the hidden network, even though I have the correct WiFi name and password The network is still saved on my phone, but ...

Ken75 by • Level 1: Joiner
  • 325 Views
  • 1 replies
  • 0 kudos

Bad signal in road

Hi, we are at post code DA16 1NW, according to the postcode checker , should be good coverage 4g ect here , but it isn’t going down our road it mainly drops to 3G. I have reported this several times but always comes back saying there is no issue. 3 m...

Resolved! How do I know my number has been transferred to O2?

I recently took out a new contract with O2 and used my PAC code from vodafone at the time of purchase. I was informed when my SIM arrives all I would need to do is put the SIM into my phone and activate it; but since doing this I haven't had any conf...

Resolved! Phone

My phone on/off button isn't working.

Bail1 by • Level 1: Joiner
  • 291 Views
  • 1 replies
  • 0 kudos

Resolved! iMessage not working

Hi, I switched over to 02 from three in January and ever since my iMessages haven’t been working, except for when I was abroad and on a different network. I can see previous posts of others having same problem. I have just about tried everything, che...

TessaS by • Level 1: Joiner
  • 513 Views
  • 2 replies
  • 0 kudos

Signal wildly fluctuating.

This has been going on for many weeks now. Phone call will suddenly drop out, or I will not be able to dial any number at all. Rarely ever see 3 bars, but used to be able to hold a conversation with 2 or even 1 bar previously. Also data jumps from 3G...

Resolved! Cut off

my phone has been cut off I need to pay a bill 

Lewis07 by • Level 1: Joiner
  • 299 Views
  • 1 replies
  • 0 kudos

Apple Watch - data plan not in use issue

@O2Georgina @O2Emma @O2Sarah-Hi I have had my Apple Watch series 8 since last Wednesday Mobile service plan says not in use. I have called o2 5 times and nobody can resolve this issue one member of o2 staff said "well you will just have to use it lik...

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