London Undergound Wi-Fi never auto-connects

[CorrectHorseBat]

I have an iPhone 12 Pro, I ported to O2 a couple of weeks ago.

I am finding the London Underground Wi-Fi never auto connects on my phone, I have to go into settings manually and connect to "WiFi Extra". I am finding the same at O2 hotspots, I have to manually connect.

Can somebody please help?

[jonsie]

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@Cleoriff wrote:

@CorrectHorseBat 

There is no need to be so rude! This is a community forum made up of members like yourself. @pgn  has gone out of his way to help you and doesn't need to be spoken to like that. Good manners cost nothing!

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I couldn't agree more!

Mind you, having to manually connect must be so time-consuming!

[O2Sarah-]

@CorrectHorseBat I will private message you to look into this. 

[CorrectHorseBat · Accepted solution]

Just to say, this seems to have been resolved, thanks so much @O2Sarah- for your help.

[Josh11]

I have exactly the same problem.  Please could someone from o2 contact me.

[pgn]

@O2Emma is on this evening, @Josh11 - keep an eye on your PMs for info she needs to follow up with you. Good luck.

[pgn]

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@Josh11 wrote:

I have exactly the same problem.  Please could someone from o2 contact me.

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Looks like Emma was busy earlier, so tomorrow morning, @O2Georgina is on first shift, hopefully she'll be able to ask you for more details to follow-up on your issue, @Josh11. 🤞

[O2Georgina]

@pgn  Thanks for the tag

@Josh11  I will send you a private message now

[samb1992]

hey whats the solution for this i have same issue @O2Sarah- 

[pgn]

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@samb1992 wrote:

hey whats the solution for this i have same issue O2Sarah- 

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You might care to take note of...

https://community.o2.co.uk/t5/Tech-Support/London-Underground-Wi-Fi-never-auto-connects-again/m-p/15...

Seems TFL WiFi is on the wane ...

[O2Sarah-]

Good morning @samb1992 I will send you a private message so we can check your account 😊