Logging in to MyO2 without a mobile number.

[DrainedandTired]

I'm trying to login to my "MyO2" account but it has stopped letting me do this.

The login script now presents me with a page asking me to select a mobile number for it to send a text to.

The only number in the drop-down list is one I don't use, don't own and don't recognise so I can't do this.

How do I skip this "security" feature?

Thanks.

[MI5 · Accepted solution]

@DrainedandTired 

O2 have messed up a system update which is affecting thousands of customers.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner) 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[DrainedandTired]

Thank you for trying but I don't have Face/Twit/Inst accounts.

I guess I'll just have to stop using their web interface.

Thanks for rtying to help. 

                                                               DaT.

[pgn]

Times change, @DrainedandTired 

https://community.o2.co.uk/t5/Tech-Support/Cant-make-calls-or-receive-calls/m-p/1717198/highlight/tr...

[DrainedandTired]

Yes, they do, and over the last decade they seem only to change for the worse.

However, I've solved the issue, thank you. I have simply abandoned O2's website. It's an efficient solution.

[MI5]

Well done @DrainedandTired 

A definite workaround 👍

[DrainedandTired]

So, I looked into calling O2. They have lots of options. I could call from an O2 mobile or from a landline. Whichever I used I would have encountered this magnificently brilliant obstacle: 

"We're always improving security. So we're introducing Automatic Security Verification software, to check we're talking to you. We'll ask you for your security answer before you speak to us. And if you don't have one yet, or can't remember your answer, we'll help you set it up.

You can set up your security answer online, before you speak to us. Just sign in to the My O2 app and go to Settings, then Security and Privacy, then Change security question."

The utter lack of alternative options is slightly amusing.

[MI5]

You couldn't make it up (well actually you could as this is O2 after all) !!

You can imagine the discussion when some genius came up with this idea.....

"as we know that thousands of customers cannot login to their online accounts, we can stop them from moaning at us by preventing them from calling by enforcing another level of security that will be impossible for them to pass" 😂

[DrainedandTired]

Well, I received a private message from someone welcoming me to the forum. The system cc'ed it to my email addy but I can't reply from that. I need to login to "MyO2".

Can anyone guess what I can't do? Still?

I did try the local O2 shop. The salesdroid didn't seem to grasp the problem. No matter how short the words were that I used to explain the inability to login issue he simply tried to sell me on the idea of "upgrading" my mobile hotspot access to a fibre-to-the-house service.

He didn't seem able to grasp that even with that I wouldn't have been able to login to "MyO2" to manage the thing.

Oh, and I can't add "kudos" to anyone replying as to do that I need to log in to "MyO2" and you'll never guess what I can't do.

[Oxonian]

If you do not use social media @DrainedandTired, Skype is a possible option :-

Guide: A Guide to Skype