Solved: LOCKED OUT OF PHONE

Isla3107 · ‎12-11-2021

Hello

Ive forgotten my passcode for the touch ID so Im unable to get into my phone

MI5 · ‎12-11-2021

Apple guide here https://support.apple.com/en-gb/HT204306

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

TallTrees · ‎12-11-2021

Hi @Isla3107

Welcome to the o2 Community forum

This may help

You will need to contact O2 customer services they are on social media here

If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
Facebook, Twitter and Instagram

HAPPINESS IS BEE SHAPED

TallTrees · ‎12-11-2021

@Isla3107

Go to Internet look up forgotten passcode for (my android) or (iphone)

There are also videos there to help

Good luck and best wishes

HAPPINESS IS BEE SHAPED

MI5 · ‎12-11-2021

@Isla3107

Apple guide here https://support.apple.com/en-gb/HT204306

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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