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International calls

Sunbeam83
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I use planet numbers for cheap international calls and have used them for a long time with no problems on my previous Doro mobile phone .But on the TTFone 970 i am unable to connect through to my internatinal calls . 

Example ,when using my previous mobile i dialed planet numbers number they give me the time i have and money i have left in my aaccount , then ask me to dial the number i wish to call , and i am connected instantly.

But with the TTFone 970 , i have no problem calling planet number , but when i am asked to enter the internatiol number my phone switches to a page full of numers and text letters , and just a spave above to type in the international number which i do in the correct format . but all i receive is a loud screeching sound . I have tried at least a dozen times with calls to the US and Australia but it does the same thing .My neighbours have also tried to help me , but got the same results as i have . could someone please help as i need to call my family , they are not on whats app , what is the problem with not been able to call .

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MI5
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@Sunbeam83 

Sounds like a problem with the TTFone.

Put your sim back in the Doro if you can to prove it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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@Sunbeam83 

Sounds like a problem with the TTFone.

Put your sim back in the Doro if you can to prove it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Sunbeam83
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Put my sim card into dora phone works pefect straight through, thanks . The TTFone is new can not unerstand why it does not work .

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MI5
Level 94: Supreme
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Might be a setting that needs changing @Sunbeam83 

Compare call settings between phones

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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