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I can't send texts, why?

SueHanna
Level 1: Joiner
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on ‎17-12-2021 14:36

on ‎17-12-2021 14:36

I can not send texts ,why?

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gmarkj
Level 67: Unsung hero
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on ‎17-12-2021 14:48

on ‎17-12-2021 14:48

Could be all sorts of reasons @SueHanna .

Are you on pay as you go or pay monthly?

Have you changed the settings on your phone?

Are you trying to send iMessages or normal texts?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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on ‎17-12-2021 14:53

on ‎17-12-2021 14:53

@SueHanna 

Check the tips here also Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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RafaC
Former Staff
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on ‎20-12-2021 12:58

on ‎20-12-2021 12:58

Hey @SueHanna were you able to sort this one out?

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