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Ported eSim can make calls but not receive them or send text messages

charkmee
Level 1: Joiner
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Registered:

Hi, 

 

I have ported my old number from EE, and I can make calls from the new sim fine, but I cannot receive calls or text messages. They are still coming through to the old sim. 

 

What can I do? 

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gmarkj
Level 66: Unequalled
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Registered:

If the number port is happening today @charkmee then it probably hasn't completed yet.

There are several parts to a port, and they don't all go at once.

Keep rebooting the phone. It might take a couple of days for it to all settle down.

Guide: Migration & porting into O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
  • 12880 Posts
  • 95 Topics
  • 1172 Solutions
Registered:

If the number port is happening today @charkmee then it probably hasn't completed yet.

There are several parts to a port, and they don't all go at once.

Keep rebooting the phone. It might take a couple of days for it to all settle down.

Guide: Migration & porting into O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
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