I can’t call or receive calls on my mobile. I have been trying to contact o2 with no success.

[Help39]

I need help. I can not receive or call on my device. My WhatsApp works but I can’t contact you on this. Will someone help me please

[madasaf1sh]

@Help39 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 0800 902 0217 from another phone or skype ( Guide: A Guide to Skype )

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[Oxonian]

@Help39 

You could try to narrow your issue by :-

1. putting your SIM into a different handset. 

2. putting a different SIM, maybe a PAYG from another network, into your handset. 

That will help you to establish if it is a handset issue or a SIM or network problem.