on 16-01-2024 11:02
Hello!
I've recently changed from Three to O2, and since my home WiFi doesn't work on my Samsung S22 ultra. It can find and connect to the network and it will work for a short while, then drop out. Similarly if I switch WiFi or airplane mode on or off, it will work for a few moments then stop.
It is NOT the WiFi itself as everything else in the house is working perfectly, TV, husbands phone, childs tablet etc. Although I have tried a restart of the router to no avail.
After some googling I have also tried resetting the Wifi/Bluetooth settings, changing the IP settings from DHCP to static and and turning off switch to mobile data and switch to better WiFi networks in the intelligent WiFi settings. Nothing seems to have worked so far and not only is it frustrating but im but im also burning through my data allowance.
It has only happened since changing to O2, so I can only assume it is something to do with the sim/network settings conflicting, but I haven't managed to find a solution yet. Has anyone got anything else I can try please?
Thank you!
on 16-01-2024 11:06
As you have rebooted your wifi router, you need to contact O2.
We're just customers like you but it sounds as if you need someone to access your account which can't be done from here
Give O2 a call on 202 or 0344 809 0202 (Contract) 4445 or 0344 809 0222 (PAYG)
Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW).
Veritas Numquam Perit