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Resolved! Delayed delivery

Why would the free earbuds with the Samsung S23 be available when there is a delayed delivery of this phone, when you have only 30days to claim the free gift on first day of purchase? I placed the phone order on the 12th and says more then 4weeks for...

Updating APN on my o2 supplied Nokia 6303ci

My wife has an ‘o2 supplied’ and contracted Nokia 6303ci. She got the following text “Hi,It's time to update your APN (mobile data) settings, otherwise you'll be unable to roam when you go abroad. Do this via the Settings menu on your phone or visit ...

Resolved! Unsolicited Airtime PIN by SMS - why?

Hi, I'm on a pay monthly contract using my own handset. I have just had a PIN out of the blue from "Airtime". I have no idea why or whether I should be concerned that somebody is using my phone number somewhere? I've tried a Google search but with no...

Not receiving text in South Africa

I’m in South Africa and waiting for an SMS to come through but it’s not. Why is that?

iPhone 13 don't hear a ringing sound when calling

When I make a call I don't hear any sound but the call does connect OK. Checked no bluetooth items running. Checked ringtone and alerts in Sounds and Haptics - all OK. Done a restart. Search on internet says it is a provider issue as they provide rin...

Resolved! two simms how do i see both bills

I have two Simms mine and the wife's i want to check both bills but can only get mine up does not seem a way to see the other

Resolved! Putting sim into different phone

My son has given me his old iPhone and put some credit on it with giffgaff. When the credit runs out can I just put my sim card from my phone into the iPhone and keep the same payg tariff and number? Sorry, I have no confidence to try it!

Resolved! My account has been deactivated

Hi,I was unable to pay my bill and I have severe anxiety when it comes to picking up the phone.anyway went to pay my sue bill & it won’t let me sign in.it asks for my number to send me a code however I have 0 signal to receive anything. What do I do?

Resolved! Virgin O2 merger - missed SIM

Due to a long travel abroad, i missed the O2 SIM sent to replace my Virgin one.I am now unable to use my phone and also i cannot get any support as the advisors are trying to send via message a security PIN which i cannot receive. I need you to send ...

Home WiFi not working on Samsung S22 Ultra

Hello! I've recently changed from Three to O2, and since my home WiFi doesn't work on my Samsung S22 ultra. It can find and connect to the network and it will work for a short while, then drop out. Similarly if I switch WiFi or airplane mode on or of...

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