Haven’t received an order

[evierose]

I ordered an Apple Pencil over 2 weeks ago and still haven’t received it. I have no means of contacting o2 as my phone isn’t set up with this company. I can’t find any updates and I can’t find the option to cancel the order entirely. I am at a loss as to what to do.

[Cleoriff · Accepted solution]

Hi @evierose 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[TallTrees]

Hi @evierose 

Welcome to the o2 Community forum 

Can you use social media?

You can get o2 customer services here:

If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
Facebook, Twitter and Instagram