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Getting my phone reconnected

Chris93
Level 1: Joiner
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on ‎21-07-2024 20:41

on ‎21-07-2024 20:41

why is my phone still not connected 

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MI5
Level 94: Supreme
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on ‎21-07-2024 20:47

on ‎21-07-2024 20:47

@Chris93 

We wouldn't know, sorry.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

If it was due to non payment, 

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Airtime & Device Plans) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 86: Prestigious
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on ‎21-07-2024 20:52

on ‎21-07-2024 20:52

@Chris93 If you only just paid what you owed bear in mind that it can take up to 48 hours to clear O2's account, and obviously longer as nothing happens on the weekend. It's for certain that nothing will happen at this time on a Sunday night.

I DO NOT WORK FOR O2



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