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Firmware

Silmaril
Level 1: Joiner
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on ‎07-02-2024 12:40

on ‎07-02-2024 12:40

I have an s21 and I don't think it has 02 fitness firmware on it. I can't get WiFi calling and the network coverage is awful. 

How do I get it please?

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madasaf1sh
Level 78: King of Kings
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on ‎07-02-2024 12:44

on ‎07-02-2024 12:44

@Silmaril 

 

You need to enable WiFi Calling by calling customer services, and asking them to enable it on your account. give them a call on 0344 809 0202 or 202

 

It is NOT available on PAYG.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Silmaril
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on ‎07-02-2024 12:48

on ‎07-02-2024 12:48

Thank you but what about the crap signal?

Should I just change networks?

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madasaf1sh
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on ‎07-02-2024 12:51

on ‎07-02-2024 12:51

@Silmaril 

 

Get some PAYG sim cards and test network coverage where you are.  Dont just jump ship, as you might find yourself in the same situation. 

Also you cant cancel for free due to poor signal as per the T&C's if on pay monthly... have a look at this guide on how to cancel Guide: Cancelling Your Contract 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Enlli
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on ‎07-02-2024 13:03

on ‎07-02-2024 13:03

Just to state O2 don't have special firmware any more. 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
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on ‎07-02-2024 20:55

on ‎07-02-2024 20:55

@Silmaril 

These might help :-

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

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