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Embedded Sim

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Micki64
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on ‎18-07-2022 14:51

on ‎18-07-2022 14:51

I have an embedded sim in my iPhone 11 and am looking at buying an iPhone 13.  How do they transfer the embedded sim to the new phone?

 

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MI5
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on ‎18-07-2022 14:53

on ‎18-07-2022 14:53

@Micki64 

You will need to get a new eSim pack from O2 and complete a sim swap Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎18-07-2022 14:53

on ‎18-07-2022 14:53

@Micki64 

You will need to get a new eSim pack from O2 and complete a sim swap Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Micki64
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on ‎18-07-2022 14:55

on ‎18-07-2022 14:55

Thanks for your quick reply.  So I presume I will have to go into an O2 shop to get this?

 

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MI5
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on ‎18-07-2022 14:58

on ‎18-07-2022 14:58

@Micki64 

Either in store or by calling O2 to send you one out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Micki64
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on ‎18-07-2022 14:59

on ‎18-07-2022 14:59

Thank you.

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MI5
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on ‎18-07-2022 15:00

on ‎18-07-2022 15:00

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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