Solved: Re: Data connection problems abroad

gloria2567 · ‎11-07-2021

My phone only connects to EDGE since yesterday so I am not able to use internet if not connected to the wi fi. I have already tried all the posisble options of turning off and on the phone, removing the sim, initializing the network connection but the problem persists.

madasaf1sh · ‎11-07-2021

@gloria2567

It could be a local network issue. Can you select a different local network partner and see if you get the same?

You can also try going into network settings and trying the phone on 4G/3G rather than 5G (if its a 5G Handset) or choose 3G if a 4G handset

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎11-07-2021

@gloria2567

It could be a local network issue. Can you select a different local network partner and see if you get the same?

You can also try going into network settings and trying the phone on 4G/3G rather than 5G (if its a 5G Handset) or choose 3G if a 4G handset

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎11-07-2021

If using an iPhone change your apn to mobile.o2.co.uk

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gloria2567 · ‎11-07-2021

Changing the provider solved the problem! thank you very much!!

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