Hi, is there any other way to get in to my O2 app.
I was having connectivity issue when outside of wifi, I range O2 for help and was told I needed to upgrade to eSim. I agreed. By the end of the call I got an email to say the order was going through, then my phone stopped working. To install my eSim i need to get in to my O2 app, but your colleague cut my sim off at the same time as placing my order. I have been withoug connection all week.
I rang again, a new colleague explained I now need a physical sim, I have been waiting 3 days and I go on holiday on Monday before the post arrives.
I can't get in to O2 App to check statuses because the only way to get in seems to be receiving a text message. Surely O2 thought this through? It seems totally insane
