Can't access my account as I don't have my esim yet

[mrthursday]

Hi,

I can't access my account to get my new esim because I can't receive text messages until I get my new esim, which I can't get until I get into my account

[jonsie]

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2