Bar on account lifted but phone won’t make calls. CS are rather busy atm.

[KV]

So I went into an O2 store and they’ve l off ted a bar on my account. After looking on here it seems a bar needs to be lifted on your account and your phone. 

Its been more than 24 hours and I still cannot use my phone to make calls or send texts. 

I’ve come onto my account and requested for my phone to be unblocked, maybe that’ll lift the bar on my phone. Even though it’s a new phone??

The CS chat was busy but I’ll try and get through to them so I can see the status on my account. 

[MI5 · Accepted solution]

@KV 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks