@sophiia
They will give you a quote when you send it off and if you accept the cost, you have to pay it before they return the phone to you.
Do you have any home or bank insurance you can claim from instead?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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