Solved: Re: old 02 account and billing

Davycrocket1 · ‎02-02-2023

I briefly left 02 and i got a text informing me of a early exit of my contract a fee I opened a new account will i still get charged the early exit fee from my old account ? I set up new security details with my new account I guess my old account now closed i can't access that ?

MI5 · ‎02-02-2023

@Davycrocket1

Yes, you will get a final bill for your old account.

Leave your direct debit in place until it is paid or contact payment management to clear the bill.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-02-2023

@Davycrocket1

Yes, you will get a final bill for your old account.

Leave your direct debit in place until it is paid or contact payment management to clear the bill.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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