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o2 Billing for Microsoft 365

Jue92
Level 1: Joiner
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on ‎26-06-2021 14:33

on ‎26-06-2021 14:33

Hello,

 

I have tried to use my phone bill to pay for Microsoft365 and they've told me to come to o2 and ask the question. Anyone else have this issue?

 

Pick a different way to pay

We couldn't get authorisation for this purchase. Pick another way to pay, or contact your payment provider.

PUR-ProcessorDeclined

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Sat, 26 Jun 2021 13:32:19 GMT

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Cleoriff
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on ‎26-06-2021 15:32

on ‎26-06-2021 15:32

@Jue92 

You need to call O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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jonsie
Level 94: Supreme
In response to Cleoriff
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on ‎26-06-2021 17:12

on ‎26-06-2021 17:12

Do you have a spend cap on your account @Jue92 

Guide: Spend Caps & Charge to Mobile on O2 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
In response to jonsie
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on ‎27-06-2021 00:13

on ‎27-06-2021 00:13

@Jue92 

Have you registered here first? 

https://www.o2.co.uk/charge-to-mobile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Jue92
Level 1: Joiner
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on ‎30-06-2021 16:06

on ‎30-06-2021 16:06

Hi all,

 

I don't have a spend cap, I am registered to charge to the mobile as I already do with this with my Spotify.

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MI5
Level 94: Supreme
In response to Jue92
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on ‎30-06-2021 17:24

on ‎30-06-2021 17:24

It's a separate registration for MS from Spotify @Jue92 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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