Re: messaging

Anonymous · ‎04-08-2017

e tired to massage 3 different nubers inthe last 24 hours and they have not gone through? saying the mobile connection is not working and in the messaging textx its saying sending!!!!! can you help me as these are important messages. thanks

Cleoriff · ‎04-08-2017

Hi @Anonymous

Welcome to the forum. Check your postcode for any network faults here http://status.o2.co.uk/

It could be a problem with the masts near you

Veritas Numquam Perit

gmarkj · ‎04-08-2017

have you tried to make any calls?
have you received any texts or calls?
if the connection is not working then it suggests their is an issue.
check for faults as suggested, but also try turning the phone off and cleaning the sim.
if that doesn't work then have you got credit (if on pay as you go) or has your last bill been paid (if pay monthly)?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎04-08-2017

Have a look at our community help thread too
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎07-08-2017

Hi @Anonymous how are you doing with the messages - did they send in the end or are you still experiencing issues? Any help from the above advice?

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